Secretariat/Internal Support

Internal services we provide to you:

Reception desk-Secretariat: it is considered to be the interface of a company’s manager with the staff and the persons from outside the institution. The person holding such position is the first to receive the information and also the person intensely interacting with the company’s clients and suppliers. Since success depends to a large extent on the correctness of the decisions made, irrespective of a company’s field of activity, organizational form or size, and since, in the decision-making process, in addition to knowledge, experience, and intuition, a significant part is played by information, the secretariat has become one of the departments to which every company must pay great attention. If you lack competent or qualified persons for such service or you cannot coordinate them appropriately, for various reasons, or if you simply lack the necessary resources to ensure their efficiency, we can provide you with the solution of a reception desk-secretarial office that is efficient, qualified and adapted to each company, regardless of the size or field of activity.

This service consists of the following activities:

• ensuring the secretarial service at the reception desk;
• sending the correspondence to the addressees (internal and external mail);
• takeover and transmission of telephone calls;
• welcoming guests etc.

Internal mail: is a service consisting in the receipt and transmission of correspondence, parcels etc. to all departments within an institution by the secretariat personnel, which may perform this service in addition to their reception desk-secretarial duties.

Call Center: is a service consisting in taking over all calls and redirecting them to specific departments which will handle the issues. This service may be used to solve internal problems (in order to employees to notify the technical problems occurring in the company), but also on an external level, to improve the company’s reputation and client relations (public relations by telephone).

Thus, even when the economic market is declining, organizations can still find ways to develop and prosper by capitalizing on one of their existing resources, i.e. their clients. Client-oriented companies acknowledge the importance of the call center for company processes, organizational culture and the technology used.

Therefore the “call center” is an activity by which a company indicates that it cares about its employees, by means of the internal call-center, about its clients, by means of the external one, and about its own reputation and image by means of both. The external call center operator may become the image of the company in the eyes of the client, so the importance of this service is crucial.

Our company offers you an efficient, professional call center service, supplied by qualified personnel tailored to the needs of your company.